Shipping policy

Shipping Policy

At MUSEN, every piece of jewelry is carefully inspected and securely packaged before shipment. We are committed to delivering your order safely and providing a smooth shopping experience.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Options

We offer the following shipping options:

Standard Shipping

Estimated Delivery Time: 7-15 business days

Shipping Fee:

  • $4.99 for orders under $49.99
  • Free Standard Shipping on orders over $49.99

✓ Tracking Included
✓ Secure Packaging

Express Shipping

Estimated Delivery Time: 5-7 business days

Shipping Fee:

  • $8.99 for orders under $49.99
  • Free Express Shipping on qualifying orders

✓ Faster Delivery
✓ Tracking Included

Priority Shipping

Estimated Delivery Time: 3-5 business days

Shipping Fee:

  • $12.99

Priority Shipping provides an upgraded delivery option for customers who prefer a faster delivery experience.

Tracking Information

After your order has been shipped, you will receive an email containing your tracking number.

Please allow 24-72 hours for tracking information to update after shipment.

You can use your tracking number to monitor your package throughout delivery.

International Shipping

MUSEN ships to selected countries worldwide.

Delivery times may vary depending on your location, customs processing, and local delivery services.

Customs, Duties & Taxes

At MUSEN, we take care of applicable customs duties and import taxes for your order.

You will not be required to pay additional customs fees upon delivery.

We aim to provide a simple and worry-free shopping experience from checkout to delivery.

Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If you need to update your address, please contact us as soon as possible after placing your order.

Once an order has been shipped, we may not be able to modify the delivery information.

Delayed or Lost Packages

If your order does not arrive within the expected delivery timeframe, please contact our support team.

We will assist you in tracking your package and resolving any delivery issues.

Secure Packaging

Every MUSEN piece is carefully packaged to protect the details and craftsmanship of your jewelry during transit.

We want your order to arrive safely and become a meaningful part of your collection.

Thank you for choosing MUSEN.

We create jewelry inspired by individuality, character, and timeless design.