Shipping Policy

Processing Time

All orders are carefully prepared and inspected before shipment.

Orders are typically processed within 3-5 business days after payment confirmation.

During new product launches, holidays, or peak seasons, processing times may be slightly extended.

Shipping Options

We offer the following shipping options:

Standard Shipping

Delivery Time: 7-15 business days

Shipping fee:

• $4.99 for orders under $49.99
• Free shipping on orders over $49.99

Express Shipping

Delivery Time: 5-7 business days

Shipping fee:

• $8.99 for orders under $49.99
• Free express shipping on qualifying orders

Priority Shipping

Delivery Time: 3-5 business days

Shipping fee:

• $12.99

Priority shipping provides faster handling and delivery service.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow 24-72 hours for tracking information to update after shipment.

International Shipping

We currently offer shipping to selected countries.

Shipping times may vary depending on destination, customs processing, and local delivery services.

Customs & Import Fees

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Musen Store is not responsible for delays caused by customs clearance.

Shipping Address

Please ensure your shipping address is accurate before completing your order.

If you need to update your address, please contact us as soon as possible after placing your order.

Once an order has been shipped, we may not be able to modify the delivery information.

Delayed or Lost Packages

If your package has not arrived within the expected delivery timeframe, please contact our support team.

We will assist you in locating your shipment and resolving any delivery issues.

Thank you for choosing Musen Store.

We appreciate your patience and support as we deliver carefully crafted jewelry inspired by nature.