Refund Policy
Last Updated: August 2026
At Musen Store, we want every customer to enjoy their purchase. If you are not completely satisfied, please contact us and we will assist you.
Return Eligibility
We accept return requests within 30 days after delivery.
To be eligible for a return:
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The item must be unused
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The item must be in original condition
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The item must include original packaging
Items Not Eligible for Return
Returns may not be accepted for:
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Customized or personalized products
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Items damaged through improper use
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Products showing signs of wear
Return Process
To request a return, please contact our support team with:
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Order number
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Reason for return
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Photos of the item if applicable
Please wait for return instructions before sending any item back.
Refunds
After receiving and inspecting the returned item, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
We will review the situation and provide a suitable solution.
Contact Us
For questions about returns or refunds, please contact Musen Store customer support.